Important: Self Testing Guidelines
At the time of warranty claim, attachments (pictures/videos depending on the case) are required.
1 - Battery Testing (if smartphone):
We need a screenshot for the following:
Battery screen/timing (Consumption vs 1 hour)
Battery Cycle
Battery health
2 - Screen and Display:
At the time of warranty claim, a video is required to demonstrate the exact issue faced by the customer.
3 - Storage Issue:
At the time of warranty claim, an image/video with IMEI and GB information is required for both iPhones and Samsung devices (available in the "About" section).
4 - Color Issue:
At the time of warranty claim, an image/video with the IMEI of the device is required.
5 - Touch Issue:
At the time of warranty claim, a video is required to demonstrate the exact issue faced by the customer.
6 - Passcode and Apple ID Information:
Passcode and Apple ID need to be deleted or otherwise informed to Revibe. No action will be taken until the passcode and Apple ID are provided/deleted from the device.
7 - Broken, Water Damage, and Dead Mobiles:
Any damage that occurs is not covered under warranty.
Always
Make sure you are deleting any passcodes/apple ID and include IMEI in your submission.
For all warranty claims, provide a video/image reference as mentioned above to expedite the warranty claim process and avoid rejections.