Passcode and Apple ID Information:

Passcode and Apple ID need to be deleted or otherwise informed to Revibe. No action will be taken until the passcode and Apple ID are provided/deleted from the device.

Battery draining:

We need a screenshot that shows the % of Battery Health of the phone.

To make sure valid proof is provided and ensure a quick process, please check the following guide:

https://help.kw.revibe.me/en-US/battery-draining-970943

Screen / Physical condition:

At the time of warranty claim, a video is required to demonstrate the exact issue faced by the customer.

If the issue is about touch screen, make sure to:

• Adjust screen sensibility in your device (from Settings).
• If the problem persists, provide a video where the issue is visible and clear.

To make sure valid proof is provided and ensure a quick process, please check the following guide:

https://help.kw.revibe.me/en-US/screen-and-physical-condition-970944

Wrong device (storage / color / language / specs):

At the time of warranty claim, a video is required to demonstrate the exact issue faced by the customer.

To make sure valid proof is provided and ensure a quick process, please check the following guide:

https://help.kw.revibe.me/en-US/wrong-device-970945

Hardware issue (microphone / speaker (audio) / camera / buttons):

At the time of warranty claim, a video is required to demonstrate the exact issue faced by the customer.

To make sure valid proof is provided and ensure a quick process, please check the following guide:

https://help.kw.revibe.me/en-US/hardware-issue-(microphone--speaker-(audio)--camera--buttons)-970942

Broken, Water Damage, and Dead Mobiles:

Any damage that occurs due to misuse is not covered under Revibe Standard warranty and will only be covered under 2 Years Revibe Care + based on T&C.

https://kw.revibe.me/pages/terms-and-conditions

Terms & Conditions:

• We will be happy to assist you for free in case of any issues found on the device covered by our warranties and returns policy.
• Please note that for warranties and returns, it may take up to 15 days for us to inspect the device and provide the necessary solutions.
• Be reminded that if upon inspection, we find issues because of misuse on the device and not covered in our policy, we will ship back the device as is.
• You may be subject to non refundable deductions (AED 150 + 20% of the value of the device) to cover for logistics and handling fees in case there are no issues found on the device.

Cancellation Terms:

• This form does not confirm your cancellation. We will review your request to determine if your order has shipped. If shipped, cancellation is not possible, but you may return the device under our return policy.
• If the device hasn't shipped, cancellation is free for out-of-term orders. For on-time orders, a 10% fee applies.